I am an incredibly supportive team player, regardless of the department. If I can provide assistance to make others' jobs easier, I will do it without hesitation. I am willing to work with the team whether it is: editing and providing input for the Manager’s PowerPoint presentations so they can convince their Directors on a project; working with Developers to troubleshoot a more effective layout; or creating and designing large complex diagrams so the technical support team can explain more easily to customers what is happening in their systems.

Always eager to help; I volunteer my time to the Bracebridge Lions Club for creating posters, signage, and certificates for their fundraising events, as well as assisting with any issues that may arise on their website and with social media.

Detailed Work Experience

Beginning at most recent.

VMware: Presentation Designer – Knowledge Management Team

June 2012 – October 2014

• Augmented technical support documents with videos, animations, and diagrams to clarify and expand on the information contained.

• Edited scripts based on new and existing knowledge base articles and reviewed content with Technical Support experts to create up to 10 minute long video presentations to explain virtualization concepts -- Audio/Video with Illustrations and Animations.

• Worked with Support, Training and Architecture teams to create detailed network diagrams for poster giveaways and white boards around the offices.

• Assisted the Support Triage team to create a case framing tool based on a complex mind map using XML, HTML, CSS and Javascript.

• Built an HTML prototype in 1 week for the “Get Support” flow displayed at VMworld 2014 for customer feedback from a series of PDF mockups.

• Provided internal communications support for multiple teams: pulling reports, creating graphs, editing presentations and building newsletters.

Ferro & Company – Lawyers: Graphic Artist – Document Management

January 2012 – February 2012

• Participated in an initiative to make Ferro a paperless firm by scanning and sorting incoming faxes and forms.

• Prepared signage and information notebooks for events.

Help Desk Technology Corporation – Graphic and Rich Media Designer – Sales & Development Departments

August 2009 – December 2011

• Updated, Edited and Created icons for HelpSTAR.

• Designed and built the 2009-2011 website using XHTML & CSS.

• Worked closely with Developers and Quality Assurance for the HelpStar product’s end user portal UI for web, mobile and sharepoint use.

• Edited videos and presentations for the tutorial knowledge base and feature demonstrations.

• Designed Brochures for mass marketing campaigns with corresponding landing pages in HTML and CSS.

• Provided the sales team with quick collateral packages to send to potential clients.

Metroland West, Digital Media Group – Junior Production Assistant – Magazines & Shows

March 2009 – August 2009

• Built HTML newsletters based on Photoshop mock-ups for sending through an email service and reported on the results.

• Managed and updated multiple websites using a large variety of content management systems.

• Created and reported on surveys relating to the events and magazines.

• Trained a junior co-worker who had no prior experience in HTML.

Metroland North Media Group – Graphic Designer

September 2008 – March 2009

• Assisted in designing page layouts for the real estate section.

• Edited and created advertisements for print within local newspapers and magazines.

Metroland North Media Group – Production Designer – Student Hire

May 2006 – August 2006, May 2007- August 2007, May 2008 – August 2008

• Edited and created advertisements for print within local newspapers and magazines.

Education

3-year Diploma in Graphic Design from Canadore College
(Graduated May 2007)

1-year Certificate in Interactive Multimedia from Sheridan College
(Graduated May 2008)

Skills

Software & Languages

Illustrator

InDesign

Photoshop

Dreamweaver

Acrobat

Premiere

Word

PowerPoint

Excel

Visio

Visual Studio

SharePoint

Corel Draw

Quark Express

Axialis IconWorkshop

Audacity

HTML

CSS

XML

ActionScript 3.0

Javascript

ASP.net, C#